Privacy Policy
The Short Version
We collect the information we need to help you book a stay, answer your questions, and provide a great guest experience.
We don’t sell your information.
We don’t share it with random people on the internet.
We don’t enjoy paperwork nearly enough to collect information we don’t need.
What Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Phone number
- Booking details
- Guest numbers
- Payment information
- Any information you choose to provide when contacting us
Why We Collect It
We use this information to:
- Respond to enquiries
- Process bookings
- Communicate with guests
- Meet legal and accounting obligations
- Improve our services
In other words, we use it to help run Lancewood Lodge and look after our guests.
Payment Information
Payment information is processed through our chosen payment providers and booking systems.
Lancewood Lodge does not store complete credit card details unless required as part of an authorised booking process.
Who We Share Information With
We may share information with:
- Booking platforms
- Payment providers
- Professional advisers
- Government agencies where required by law
We do not sell guest information to third parties.
Not even for a really good offer.
Website Cookies
Like most websites, ours may use cookies and analytics tools to help us understand how visitors use the site.
These tools help us improve the website and guest experience.
They do not help us discover your secret biscuit stash.
Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.
While no system is perfect, we do our best to keep your information secure.
Your Information
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate.
Simply contact us and we’ll do our best to help.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
We’re always happy to explain things in plain English.
Final Note
Our goal is simple:
Treat your information with the same respect we’d expect for our own.
After all, hospitality is built on trust.